01FoundationSPEEEX EducationBuilding talent through language proficiency, professional skills and continuous learning.
Core Capabilities
CEFR Language TrainingTechnical & Digital SkillsSoft Skills DevelopmentProject Management & Leadership
Corporate Profile
Who We Are
People Led.
Technology Enabled
SPEEEX helps global enterprises build customer operations where exceptional people and intelligent technology work together to deliver measurable business outcomes. Founded in 2016, we have grown from a team of customer experience specialists into one of the largest technology-enabled business services providers in the South Eastern Europe.
Today we bring together 3,000 associates, manage 25+ million customer interactions every year and support some of the world's leading organisations across multiple industries. Our journey has been driven by continuous innovation, resulting in 600% growth since 2018 and a sustained 36% CAGR, proof of our ability to scale while consistently delivering value to our clients.
SPEEEX at a glance
We are a technology-enabled customer operations company, helping global enterprises deliver exceptional customer experiences through the seamless integration of people, AI and operational excellence.
2016
Year of Establishment
8+
Operating market presence
95%
E-NPS
25m+
Handled annual Customer Interaction
3,000
Active Headcount
<10 Days
Time to Hire
Global reach. One delivery ecosystem.
We combine multilingual talent, AI-enabled operations and enterprise engineering to deliver consistent customer experiences across every market.
Leading with vision and experience
At SPEEEX, we believe in transparent communication, empowerment and fostering a culture of innovation. Our leadership team is committed to nurturing talent, promoting diversity and upholding our core values of integrity and excellence in everything we do.
Fikret Murati
CEO & Founder
Floranda Ejupi
Chief People Officer
Milot Murati
Chief Finance Officer
Dr. Vigan Disha
Chief Business Officer
Florian Nuqi
Chief Technology Officer
Ilir Smajlaj
Chief Commercial Officer
Faton Zejnullahu
Chief Operating Officer Telesales / Flanker Projects
Festim Reqica
Chief Operating Officer Retention / Customer Care Projects
Experience Intelligence Model
Our commitment to excellence
Built on internationally recognized management systems that ensure quality, security and operational excellence across every customer engagement.
Group Overview
End-to-end digital solutions, engineered for scale
The value created by SPEEEX through its corporate spin-offs strengthens the group's cohesion and operational efficiency. Each spin-off seamlessly integrates, contributing to overall high performance through exceptional human capital acquisition and development
World-class partnerships.
Empowering leading brands through technology, talent operational excellence.
Telecom, Media & Tech
Automotive, Mobility & Travel
Healthcare
Financial & Insurance
Retail & E-Commerce
Our Products
"Our mission is to create a dynamic technology ecosystem that fuels innovation, accelerates growth and transforms how enterprises thrive in the digital age."
Agentic Enterprise Operating System
Asendio is the enterprise operating system for human and AI workforces. It creates, certifies, deploys and orchestrates every workforce entity, human employee or AI agent, through one closed-loop readiness standard, inside a single system of record.
Workforce Management Solution
Staffify is a modern workforce management solution that helps organizations plan, manage and optimize their teams with ease. The platform brings scheduling, attendance and workforce insights into one centralized system, giving managers real-time visibility and control.
By streamlining day-to-day workforce operations and improving transparency for employees, Staffify reduces complexity, boosts efficiency and supports smarter decision-making—enabling businesses to operate smoothly and scale with confidence.
Sentinel - AI Interview tool
Sentinel is an AI-powered interview and candidate assessment tool designed to help organizations hire faster and more objectively. By combining intelligent interviewing, structured evaluations and data-driven insights, Sentinel streamlines the recruitment process while maintaining consistency and fairness.
Sentinel enables teams to identify the best candidates with confidence, reduce time-to-hire and make better hiring decisions - turning recruitment into a scalable, efficient and insight-led process.
Human Resources Management
HR Genie is a comprehensive Human Resources Management software designed to simplify and centralize core HR processes. From employee records and onboarding to performance and policy management, HR Genie helps organizations manage their people more efficiently and transparently.
By reducing administrative workload and providing clear visibility across the employee lifecycle, HR Genie enables HR teams to focus on what matters most—supporting people, strengthening culture and driving organizational growth.
Our Geographical Footprint
CX Delivery Model
The strategically chosen locations and state-of-the-art infrastructure throughout the Republic of Kosovo reflect our high-quality standards in geographic reach and infrastructure.
Press Centre
SPEEEX launches its Corporate Fitness & Wellness Program
Featured in the Economist as the largest proponent of Economic Development of the Republic of Kosovo, 2023
Swiss National Council President Mr. Eric Nussbaumer Visits SPEEEX Headquarters
Offering Prospects Against Emigration Three success story of SPEEEX in enhancing Swiss development cooperation in the Western Balkans
SPEEEX Welcomes Prime Minister Mr. Albin Kurti, Marking an Important Moment for Collaboration and Development in Kosovo's Business and Outsourcing Sector
SPEEEX Has the Honor of Welcoming President Vjosa Osmani, Marking a Key Milestone for Kosovo's Outsourcing Industry
SPEEEX currently aligns its activities with seven UN Sustainable Development Goals
Good Health
and Well-being
Quality
Education
Gender
Equality
Decent Work and
Economic Growth
Industry, Innovation
and Infrastructure
Reduced
Inequalities
Peace, Justice and
Strong Institutions
