Speeex Headquarters
Prishtine
Corporate Profile
Who We Are
People Led.
Technology Enabled
SPEEEX helps global enterprises build customer operations where exceptional people and intelligent technology work together to deliver measurable business outcomes. Founded in 2016, we have grown from a team of customer experience specialists into one of the largest technology-enabled business services providers in the South Eastern Europe.
Today we bring together 3,000 associates, manage 25+ million customer interactions every year, and support some of the world's leading organisations across multiple industries. Our journey has been driven by continuous innovation, resulting in 600% growth since 2018 and a sustained 36% CAGR, proof of our ability to scale while consistently delivering value to our clients.
SPEEEX at a glance
We are a technology-enabled customer operations company, helping global enterprises deliver exceptional customer experiences through the seamless integration of people, AI and operational excellence.
2016
Year of Establishment
8
Delivery Centers
8+
Operating market presence
25m+
Handled annual Customer Interaction
3,000
Active Headcount
<10 Days
Time to Hire
95%
E-NPS
13+
Support languages
24/7
Delivery Capability
Markets we serve
North America
United Kingdom
Ireland
Poland
Switzerland
Netherlands
Germany
Austria
Kosova
Leading with vision and experience
At SPEEEX, we believe in transparent communication, empowerment, and fostering a culture of innovation. Our leadership team is committed to nurturing talent, promoting diversity, and upholding our core values of integrity and excellence in everything we do.
Fikret Murati
CEO & Founder
Floranda Ejupi
Chief People Officer
Milot Murati
Chief Finance Officer
Dr. Vigan Disha
Chief Business Officer
Florian Nuqi
Chief Technology Officer
Ilir Smajlaj
Chief Commercial Officer
Faton Zejnullahu
Chief Operating Officer Telesales / Flanker Projects
Festim Reqica
Chief Operating Officer Retention / Customer Care Projects
How we work
Experience Intelligence Model
Group Overview
End-to-end digital solutions, engineered for scale
The value created by SPEEEX through its corporate spin-offs strengthens the group's cohesion and operational efficiency. Each spin-off seamlessly integrates, contributing to overall high performance through exceptional human capital acquisition and development
Telecom, Media & Tech
Automotive, Mobility & Travel
Healthare
Financial & Insurance
Retail & E-Commerce
What we do
Our Products
Learning Experience Platform
Asendio is an AI learning experience platform built on the belief that modern teams need learning that is continuous, easy to access, and directly connected to their daily work. Our AI-powered platform supports ongoing employee growth by helping people train, stay engaged, and build new skills at their own pace.
With personalized, engaging, and interactive learning journeys, Asendio makes it easier for employees to retain knowledge, improve their performance, and gain the confidence they need to excel in their roles. The result is not only stronger individual development, but also measurable performance gains for the entire business.
Our Geographical Footprint
CX Delivery Model
Our strategically chosen locations enable us to harness the competitive advantages that the Republic of Kosovë reflects in terms of: high quality workforce, geographic timezone and infrastructure.
Speeex
Ferizaj
Speeex
Vushtrri
Speeex
Prizren
Press Centre
SPEEEX launches its Corporate Fitness & Wellness Program
Featured in the Economist as the largest proponent of Economic Development of the Republic of Kosove, 2023
Swiss National Council President Mr. Eric Nussbaumer Visits SPEEEX Headquarters
SPEEEX expands its Corporate Wellness initiatives across teams
SPEEEX recognized for contribution to economic growth in Kosovo